Patient Communication · #7 (tied) of 31

Swell🇺🇸

Swell is AI reputation management for DSOs and multi-location groups that sends review invites after visits and drafts HIPAA-compliant replies.

Editorial score
AI reputation management for DSOs: review invites, drafted responses and issue routing.
Category rank
#7 (tied) of 31 in Patient Communication
Confidence
Medium (70%)
Last reviewed
October 17, 2026

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Pricing

Contact vendor

Not published by the vendor. We only list prices vendors publish.

Works with

From Swell's own integration pages and docs, checked by our team. Integrated means two-way sync or write-back; listed partner means named without stated depth. Confirm your exact version with the vendor.

Our review

Swell is a reputation management and patient experience platform for multi-location healthcare groups, including DSOs. After each visit it sends a review invite by text, triggered from the practice management system. Its AI agent reads every review, drafts a HIPAA-compliant response in the brand's voice for one-click approval, and routes anything that mentions safety, billing or HIPAA to the right manager as a ticket.

Swell connects to Dentrix, Open Dental, Ortho2 Edge and NexHealth, plus more than 100 EHR and PMS systems across specialties. It targets groups from 5 to more than 500 locations.

Who it's for: DSOs and multi-location groups that need consistent, compliant review responses and visibility across many offices.

Watch-outs: pricing isn't published. Swell covers reviews and patient feedback, not reminders, phones or scheduling, so you'll still need a communication platform. Make sure a person approves AI-drafted replies.

Our take: 7.3. A strong specialist for multi-location reputation.

Sources (1)

Reviewer notes

Expansion batch 2 draft 2026-10-17; vendor URL verified live. Not public until approved in /admin/editorial. [2026-10-30 rescore, approved by Jason] 7.5 -> 7.7 (patient_communication rubric, weighted 7.7038). New evidence criterion (15%) added to rubric. Sources: https://www.capterra.com/p/172802/Swell/, https://www.swellcx.com/ [2026-10-31 checklist rescore, approved by Jason] 7.7 -> 7.8 (patient_communication rubric, weighted 7.79). Onboarding & support 8 -> 8.5: Vendor states SOC 2 Type II and HIPAA compliance, with a Drata SOC 2 badge. Source: https://www.swellcx.com/ [2026-10-31 evidence-audit rescore, approved by Jason] 7.8 -> 7.9 (patient_communication rubric, weighted 7.92). Dental-specific fit 7 -> 8: Dental-specific reputation management offering. Sources: https://www.swellcx.com/industries/dental-reputation-management

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