Patient Communication · #7 (tied) of 31

MaxAssist (formerly RecallMax)🇨🇦

MaxAssist, formerly RecallMax, is an AI onscreen assistant that tells the front desk which patients to contact for recall, unscheduled treatment and cancellations.

Editorial score
AI onscreen front-desk assistant for recall, unscheduled treatment, reminders, forms and reviews.
Category rank
#7 (tied) of 31 in Patient Communication
Confidence
Medium (65%)
Last reviewed
October 17, 2026

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Pricing

Contact vendor

Not published by the vendor. We only list prices vendors publish.

Works with

Not confirmed. We haven't found a vendor page naming the specific practice software MaxAssist (formerly RecallMax) works with. Ask the vendor which systems and versions they support.

Our review

MaxAssist is the new name for RecallMax, a dental patient engagement platform that grew out of dental consulting. Its onscreen assistant gives the front desk a prioritized daily action plan: patients due or late for hygiene, unscheduled treatment, missed pre-appointments and short-notice fills. MaxAi scheduling draws on more than a decade of scheduling behavior, and Chart.AI looks for unscheduled treatment in the charts.

The platform also covers reminders and confirmations, two-way texting, online scheduling, digital forms, reputation management, email marketing, practice and enterprise analytics, call coaching and a mobile app. Integrated phones come through a partnership with Mango Voice. Its site shows a 4.7 rating from 225 reviews.

Who it's for: practices that want to keep hygiene schedules full and work recall and treatment lists systematically.

Watch-outs: pricing isn't published (Pro, Enterprise and Platinum tiers). Confirm PMS support, and note the rebrand when searching for reviews.

Our take: 7.7. Strong recall focus with a practical AI layer.

Sources (1)

Reviewer notes

Expansion batch 2 draft 2026-10-17; vendor URL verified live. Not public until approved in /admin/editorial. [2026-10-30 rescore, approved by Jason] 7.8 -> 7.9 (patient_communication rubric, weighted 7.9050). New evidence criterion (15%) added to rubric. Sources: https://www.g2.com/products/maxassist/reviews [2026-10-30] URL recallmax.com -> maxassist.com (rebrand; https://maxassist.com/recallmax/). G2 4.7/5 from 314 reviews (https://www.g2.com/products/maxassist/reviews). HQ Calgary, Canada; sells to US practices (US office Lehi, UT) - kept, flagged non-US. Score unchanged.

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