- Category rank
- #29 of 31 in Patient Communication
- Confidence
- High (75%)
- Last reviewed
- October 17, 2026
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| Criterion | Weight | Score |
|---|---|---|
Communication breadth Phones, two-way texting from the practice number, secure fax, call recording and a mobile app. Its site doesn't list automated reminders, recall, forms, review requests, online booking or payments; reminders are sent by hand from the shared text inbox. | 21% | 6.0 |
PMS integration & write-back Help center table: reads patient contacts and writes call logs, AI summaries and voicemails into Dentrix (Core, Ascend, Enterprise), Eaglesoft, Open Dental, Denticon and Curve Hero; call logs and summaries for Archy and Oryx. Write-back is notes and callback tasks, not scheduling. Vendor claims 40+ integrations. | 21% | 8.0 |
Automation & AI AI transcription, call summaries, sentiment and call analytics. Margo (AI Suite) answers 24/7, captures name, reason and callback number and creates a PMS callback task; it doesn't book appointments. Mango's pages give different language counts (5 vs 13+). | 13% | 7.0 |
Dental-specific fit Dedicated dental pages and deep dental PMS support, but Mango also sells to optometry, veterinary, chiropractic and primary care practices. Dental Patient Experience Standard built on dental practice data (verified Oct 31, 2026). | 13% | 8.0 |
Onboarding & support Dedicated onboarding and in-house support on every tier; most practices are live within 30 days, number porting takes 2 to 4 weeks. Capterra: 3.7/5 overall from 111 reviews (customer service 3.8), with outages and dropped calls the most common complaint. Implementation fee not published. | 17% | 6.0 |
Public evidence & reviews Capterra 3.7/5 from 111 reviews; dropped-call and app reliability complaints. | 15% | 6.0 |
Weighted result 6.8. Last reviewed Oct 31, 2026. How we score · Request a score review