Patient Communication · #14 of 31

Birdeye🇺🇸

Birdeye is a multi-industry reviews, listings and messaging platform with AI agents, best suited to multi-location dental groups focused on reputation and search visibility.

Editorial score
Multi-location reviews, listings and messaging platform with AI agents.
Category rank
#14 of 31 in Patient Communication
Confidence
Medium (70%)
Last reviewed
October 17, 2026

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Pricing

Contact vendor

Not published by the vendor. We only list prices vendors publish.

Works with

From Birdeye's own integration pages and docs, checked by our team. Integrated means two-way sync or write-back; listed partner means named without stated depth. Confirm your exact version with the vendor.

Our review

Birdeye is a reputation and customer experience platform for multi-location businesses. It manages reviews, business listings, messaging and surveys, and now positions itself around AI agents it calls Jay, Myna and Robin, which aim to improve visibility in AI search, convert demand and keep the experience consistent at every location.

Dental is one of many industries Birdeye serves, alongside home services, automotive, legal and others. That breadth brings mature reputation tooling, but it means less dental-specific depth, such as PMS write-back, recall or insurance workflows, than dental-native platforms.

Who it's for: DSOs and multi-location groups whose main goals are reviews, listings and AI search visibility across many offices.

Watch-outs: pricing isn't published. Confirm exactly how it connects to your PMS for review requests, and check HIPAA terms and a BAA. Most single practices are better served by a dental-specific engagement platform.

Our take: 7.0. Powerful reputation tooling, but not built for dental.

Sources (1)

Reviewer notes

Expansion batch 2 draft 2026-10-17; vendor URL verified live. Not public until approved in /admin/editorial. [2026-10-30 rescore, approved by Jason] 7.2 -> 7.5 (patient_communication rubric, weighted 7.4700). New evidence criterion (15%) added to rubric. Sources: https://www.capterra.com/p/152997/BirdEye/, https://birdeye.com/

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